WhatsApp Business was created with the aim of using instant messaging to improve the quality of services for SMEs: with this version of the app, companies can communicate more efficiently with their customers. But how does WhatsApp Business work and is it useful in a hurry ? In this article, we will answer these questions and show you how to download, install and configure a business account on WhatsApp at its best.
We all know WhatsApp, the messaging app that lets you stay in touch with friends and family. Since 2018, WhatsApp can also be used to stay in touch with your customers and, to date, the number of WhatsApp users who interact via WhatsApp Business around the world reaches more than 1.2 billion .
The company belonging to the Meta group has released a special version specifically designed for small and medium-sized businesses, called WhatsApp Business. Through this app, customers can see your catalog, contact you quickly and purchase your products .
In December 2020, WhatsApp also launched the shopping cart feature , which allows customers to place orders directly on the chat. With this latest feature, WhatsApp is transforming itself from a simple communication channel to a real online sales channel .
What is WhatsApp Business?
Customers love to chat with their favorite businesses on South African WhatsApp Number List WhatsApp. However, since it can be very laborious to have to exchange multiple messages and photos to get product information, the new shopping catalog feature was developed.
With WhatsApp Business, you can share information about your products and services with your customers more easily.
Catalogs act as mobile shop windows , where companies can display their products. Interested customers can simply browse through them and easily find out what they want to buy.
Shopping cart and smartphone
In the past, businesses had to send product photos WhatsApp Number Database and the same information over and over again individually. Now, customers can view the entire catalog right inside WhatsApp. This takes a lot of work off sellers and gives them a more professional look at the same time.
The WhatsApp Business app can be used by online merchants as a channel of communication with their customers in addition to or instead of an online store. Sellers have the ability to engage their customers in chat without having to direct them to the online site.
How does WhatsApp Business work?
WhastApp Business offers several features Bulk Database aimed at facilitating the work of companies, let’s see them together:
1. Create an account to showcase your business
Here you can enter information such as the name of your store. Opening hours, address (physical store or website), and a short introductory message.
In the following video you will find out how to create a profile on WhatsApp Business step by step.
